Radixir Shipping Policy

Shipment processing time: All orders are processed within 2 business days.

During weekends and holidays, Radixir team will do their best to ship your order as fast as possible but not guaranteed to be shipped before the next business day especially because of the high ordering volume.

Shipping rates and delivery estimates:

Orders are shipped free (FedEx Standard) for orders $35 or more.

Shipment method	Estimated delivery time	Shipment cost
FedEx Standard	3-5 business days	Free
FedEx Two Days	2 business days	$12.95
FedEx Overnight *	1-2 business days	$19.95
FedEX International	3-5 business days	Depends on the country and FedEx rates

 

Orders are shipped from Maryland within 2 business days after the day you ordered. We may experience a little delay around holidays. You will receive an email with tracking number once your order is shipped.

Shipment to P.O. boxes or APO/FPO addresses:

All shipments to APO, FPO, and DPO addresses are considered domestic shipments that are transferred and sent via FedEx International. Due to military handling time, delivery to some destinations may take up to 21 days.

Shipment confirmation and order tracking:

Customers will receive a confirmation order email once the order is placed and another email with shipping and tracking number once the order is shipped.

Customs, duties, and taxes:

Please be aware that shipping charges do not include international customs, duties, tariffs, or broker taxes. All applicable taxes and duties will be paid by the customer and are due to the carrier. Contact the customs office in your destination country for information about any applicable taxes or value limit in order to clear customs. 

Packages may be held at the local sorting facility until customs are paid. Customs fees may be applied after the package is received.

Radixir is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages:

Radixir is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy:

We ship to Kuwait, Dubai, Bahrain, Qatar, all Europe, Canada, and Mexico.

International refund policy:

We are not responsible for refunds if: 

• Packages are refused due to high duties and taxes.
• Packages are not picked up by the recipient at the local holding facility.  
• Packages cannot clear customs because of restrictions. 
• Items that are missing because they are confiscated by Customs.
• Inaccurate or incomplete shipping address.

If you couldn’t check out due to the country address, we will do our best in the future to add your country to the shipping countries.