Your happiness is our highest priority. If you are dissatisfied with your purchase for any reason within 30 days of receiving your order. We will accept any full-sized product for a return (no exchanges), if it is at least half full and received within 30 days of initial purchase. For return request beyond 30 days, please contact support@radixir.com for assistance.

Refund Terms

 Only products purchased on Radixir.com may be returned for a refund.

• Items purchased with a discount or as part of a valued set are not eligible for an exchange.

• We cannot accept items purchased from another retail store location for an exchange or refund.

• We cannot accept nearly empty containers, or containers filled or tampered with other creams for refund or exchange.

• Shipping cost and gift-wrapping services are not eligible for refunds.

• We cannot accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.

• We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label. Any Radixir Rewards points associated with returned items will be deducted from your points total and will no longer be available for redemption. 

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. 

We are not responsible for any damage, defect, material difference or loss of orders that are delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder, please contact them directly.

We at Radixir work hard to help you get your orders as quickly as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This, unfortunately, means NO changes can be made to your order once it is shipped.

Order placed in error: If an order was placed in error, we offer free returns and a pre-paid label to make the process easier. If the package remains unopened, you may write 'RTS' on the package. 

Address errors: If you need an address change, we will do our best to accommodate your request. To request an address change, please forward your order confirmation email along with the new address you would like us to send your package to.

What is your international return policy?

We do not accept international returns except those purchased and shipped to EU Countries through our global store within 14 days from the parcel’s arrival. 

I purchased your products at an authorized retailer, can I return them to you?

If the products were not purchased directly through Radixir, we are not able to process a return. However, if you have specific questions please email us at support@radixir.com and we’ll assist you.

Can I return kits, sets, bundles or duos? 

Kits, sets, bundles or duos are only eligible for returns if all the pieces of the kit, set, bundle or duo are included in the return. Returns received that have not been discussed with Customer Care that are not in compliance with our Return Policies will be held for 7 days until we receive the return form. If outside the 30-day return timeframe, products will be returned to the sender at their expense or donated.

What if I received an order with broken items, missing items, or my package is missing?

Please contact Customer Care as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken and/or missing outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package. We are unable to assist after 15 days from when a package marked as delivered. Any broken or damaged package will need to be returned to our facility for further investigation. From there, our team will send a replacement to your original address.

It shows that my package was delivered but I do not have it, what do I do?

You will need to contact USPS as they are our chosen carrier. When you call them please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it. If USPS is unable to locate your package, please email us directly at support@radixir.com.